This Privacy Policy explains what information NEXO YOGA collects when you visit
nexoyoga.shop, why we collect it, and the choices you have. We keep it short and in plain language.
1. Who we are
NEXO YOGA is operated by [COMPANY LEGAL NAME], registered at
[REGISTERED ADDRESS] (Business Number: [BUSINESS NUMBER]). For any privacy question,
contact us at support@nexoyoga.shop.
2. Information we collect
- Order information — name, email, shipping and billing address, phone number, and the
items you purchase. We need this to process and deliver your order. - Payment information — handled entirely by our payment processors. We never see or store
your full card number. - Account information — if you create an account, we store your email and order history
so you can track and re-order. - Technical information — IP address, browser type, device type, pages viewed, and
referring URL. This helps us keep the site secure and understand what shoppers are looking for. - Marketing preferences — whether you opted in to emails, and your interaction with them.
3. How we use your information
- Process, pack, ship and support your orders
- Send order confirmations and delivery updates
- Handle returns, exchanges and warranty claims
- Improve our products, sizing and site experience
- Send marketing emails — only if you opted in, and you can unsubscribe at any time
- Detect and prevent fraud and abuse
- Meet our legal and tax obligations
4. Sharing
We do not sell your personal information. We share it only with service providers who help us run the
store, and only what they need:
- Payment processors (PayPal, credit card processors) to take payment securely
- Shipping carriers to deliver your order
- Email and analytics providers to send transactional mail and measure site performance
- Authorities where we are legally required to disclose
5. Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, and measure
traffic. See our Cookie Policy for the full list and how to manage them.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or export the personal data
we hold about you, to object to certain processing, or to withdraw consent. To exercise any of these rights,
email support@nexoyoga.shop and we will respond within 30 days.
If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection
authority. If you are a California resident, you have the rights described in the CCPA/CPRA, including the
right to know and the right to delete — we do not sell or share personal information for cross-context
behavioural advertising.
7. Data retention
We keep order records for as long as required by tax and consumer law (typically 7 years). Marketing data
is kept until you unsubscribe or ask us to delete it.
8. Security
The site runs over HTTPS. Access to customer data is limited to staff who need it to fulfil orders. No
system is perfectly secure, but we take this seriously and review our practices regularly.
9. Children
Our store is not directed to children under 16 and we do not knowingly collect their data.
10. Changes
If we make material changes to this policy we will update the date above and, where appropriate, notify
you by email.