Fit not right, quality not what you expected, or something arrived wrong? Let us know
within 7 days and we will make it right.
The 7-day window
You have 7 days from delivery to request a return. Once we approve it, please get the parcel
back to us within 15 days of delivery — that gives you two weeks to post it, which is usually
plenty even for international mail.
We ask that you tell us within those first 7 days rather than simply sending an item back, so we can confirm
it qualifies, reserve your replacement size where possible, and send you the correct return address.
What we can help with
- Items that arrived damaged, faulty or defective
- Fit that does not match the measurements published in our size chart
- Wrong item, wrong colour, or an item missing from your parcel
A note on change of mind
We are a small, independently run label, so we are not able to cover returns where the item is simply not
wanted. Every return carries a real shipping and handling cost on our side, and we would rather put that money
into the fabric.
If you are between sizes or unsure about a colour, message us at support@nexoyoga.shop before you order —
we are happy to help you choose, and it saves you the trouble of a return.
Condition requirements
- Unworn and unwashed, and free of makeup, deodorant, perfume or smoke odour
- Original tags attached and hygiene liner still in place
- Returned in the original packaging where possible
For hygiene reasons we cannot accept used underwear, bodysuits, or items with a removed
hygiene liner, and we cannot accept items that have been worn, washed or altered.
How to start a return
- Email support@nexoyoga.shop within 7 days of delivery with your order number, a short description of
the issue, and photos where relevant. - We review your request and reply within 1–2 business days with the outcome and, if approved, the return
address and instructions. - Post the parcel back using a tracked service and send us the tracking number. Please make sure it arrives
within 15 days of the original delivery date. - Once it reaches us and passes inspection, we refund within 3–5 business days to your
original payment method, and send you a confirmation email.
Who covers return postage
If the return is on us — a fault, damage in transit, a sizing error against our published chart, or the wrong
item sent — we cover the return postage and will send a prepaid label where our carrier supports it.
For any other approved return, return postage is paid by you. We recommend a tracked service, as we cannot
refund a parcel that never reaches us.
Exchanges
We do not hold separate exchange stock, so the quickest way to change size or colour is to request a return
and place a new order for the one you want — that way your size is reserved immediately rather than after the
return arrives.
Faulty or incorrect items
If something arrives faulty, damaged or not what you ordered, contact us within 7 days of delivery
with photos of the item and the packaging. We will replace it or refund you in full, including any shipping,
and we handle the claim with the carrier ourselves.
Our goods come with guarantees that cannot be excluded under consumer law.
Not eligible for return
Gift cards, final-sale items marked as non-returnable, and used hygiene-sensitive items cannot be returned.
Questions
Email support@nexoyoga.shop — a real person reads every message and usually replies within one business
day.